Rated "Excellent"

from over 1000
verified reviews.

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Customers across the country
love HomeShield Direct.

“Excellent communication”
Spoke to Danny regarding washing machine cover he was very polite, friendly and helpful. His upbeat attitude and all of the above made it a pleasure to talk to him today.
Ted F.
“helpful and polite”
Millie was really helpful and polite, she answered all my questions and was really friendly, nothing was too much trouble, she explained everything I needed to know. Thank you for all your help.
Valerie B.
“Excellent customer service”
I've just had a phone conversation with Krish, who called with an offer to insure my washing machine. Quite often I would have just said not jnterested as the opening line is often spoken quickly and pushy. But Krish was professional and explained excellently. Patient while I went asked questions. Very friendly with excellent interpersonal skills.
Sian C.
“so sweet and patient”
Danni was so sweet and patient with me. She took time to both listen and explainIf you service is as good as your operatives we should never have a problem
Kirsten H.
“really helpful”
Really helpful as always. Came out and fixed problem same day. Very polite, kind gentleman. Thank you.
Lucy P.
“I have seldom felt safer.”
I just needed to feel I had a trustworthy company and a caring person there not just a saleswoman and she expressed great concern for my recent experience of scaremongering with her genuinely concerned and sympathetic tone.
Ms. Spencer
“Easy process to navigate”
The insurance on my washing machine was easy to navigate when it broke down beyond economic repair. The replacement is due next week. I was impressed with the service.
Jim A.
“really impressed with the service”
I was really impressed with the service I received from the call centre when my washing machine broke last week. The two people I spoke to were extremely helpful and professional in sorting this out for me!
Louis W.
“Great replacement!”
I covered my television with HomeShield who attempted to repair it but the engineers said it wasn’t possible! So they offered me TWO replacements both BIGGER and BETTER than the television I had previously! And let me choose which I would prefer! Thrilled!
Sam O.
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See why so many customers across the UK choose HomeShield Direct.