Rated “excellent” from over 1000 verified reviews.
HomeShield Direct is trusted by families across the UK.
Contact us
Email:
Phone:
0345 5570 700
Our location
Heversham House, 20-22 Boundary Road, Hove, East Sussex, BN3 4EF
Reviews from just some of our thousands of happy customers.
“Excellent communication”
“helpful and polite”
“Excellent customer service”
Spoke to Danny regarding washing machine cover he was very polite, friendly and helpful. His upbeat attitude and all of the above made it a pleasure to talk to him today.
- Ted F.
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Millie was really helpful and polite, she answered all my questions and was really friendly, nothing was too much trouble, she explained everything I needed to know. Thank you for all your help.
- Valerie B.
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I've just had a phone conversation with Krish, who called with an offer to insure my washing machine. Quite often I would have just said not jnterested as the opening line is often spoken quickly and pushy. But Krish was professional and explained excellently. Patient while I went asked questions. Very friendly with excellent interpersonal skills.
- Sian C.
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“so sweet and patient”
“really helpful”
“I have seldom felt safer.”
Danni was so sweet and patient with me. She took time to both listen and explain. If your service is as good as your operatives we should never have a problem
- Kirsten H.
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Really helpful as always. Came out and fixed problem same day. Very polite, kind gentleman. Thank you.
- Lucy P.
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I just needed to feel I had a trustworthy company and a caring person there not just a saleswoman and she expressed great concern for my recent experience of scaremongering with her genuinely concerned and sympathetic tone.
- Ms. Spencer
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“Easy process to navigate”
“really impressed with the service”
“Great replacement!”
The insurance on my washing machine was easy to navigate when it broke down beyond economic repair. The replacement is due next week. I was impressed with the service.
- Jim A.
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I was really impressed with the service I received from the call centre when my washing machine broke last week. The two people I spoke to were extremely helpful and professional in sorting this out for me!
- Louis W.
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I covered my television with HomeShield who attempted to repair it but the engineers said it wasn’t possible! So they offered me TWO replacements both BIGGER and BETTER than the television I had previously! And let me choose which I would prefer! Thrilled!
- Sam O.
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“professionalism and knowledge”
“absolutely perfect from start to finish”
“Amazing service”
Spoke with Lauren at HomeShield Direct. I needed to check my account and payments. Lauren put my mind at ease and answered all my questions with professionalism and knowledge. Big thank you Lauren, it was a pleasure speaking with you.
- Thomas B.
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This lady was absolutely perfect from start to finish. I was confused at first as I had no idea about my cover, but Ellise was incredibly polite, patient and explained everything. Absolute credit to your team and deserves the recognition. Thank you so much Ellise.
- Nicola
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Amazing service when my washer dryer was due an upgrade. A special mention to Harley who has been so thorough and quick answering my queries and even set me up on a new ProProtect plan which has saved me money! Thanks again, Harley and HomeShield Direct!
- Kara
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