This is a fantastic opportunity for a motivated, enthusiastic and experienced Customer Care Advisor to join HomeShield Direct in their rapidly growing repair department (office based and some working from home). We are a strong brand that offers an excellent working environment as well as continuous support and career progression.
We offer a very competitive starting pay of £22K rising to £23K after training
Key Duties
- Transferring calls
- Answering calls
- Keeping calls in the queue to a minimum
- Handling complaints
- Answering questions
- Delivering exceptional customer service
- Managing customer accounts
- Communicating with different departments of the business
- Taking customer payments
- Handling calls calmly and efficiently
- Talking customers through engineering difficulties
- Instructing customers on possible faults with their appliances
- Taking Bookings and organising engineer call outs
The ideal candidate will have the following skills
- Customer service experience
- Sympathetic approach
- Works well in difficult situations
- Excellent telephone manner
- Able to think with their own initiative
- Administration experience
- Technical background
What you will receive from us as an employee
- Company perks through our employee programme
- Generous basic salary
- Continuous support and development
- Social events
- Some working from home
- No evenings or weekends
Previous industry experience would be desired but full training is provided for the right candidate
If you have all the experience required and are looking to join a vibrant and successful business, please apply today by clicking that submit button!
Job Type: Full-time
Salary: £22,000.00-£23,000.00 per year
Benefits:
- On-site parking
Schedule:
- No weekends
Work Location: Hybrid remote in Hove
