HomeShield Direct is going through a stage of substantial growth and as a result we are excited to be looking for a highly motivated manager to spearhead our Diagnostics Department
As an excellent leader of people you will have previous experience in a fast paced, dynamic environment and have a proven track record of delivering exceptional results. Effective leadership skills will be essential as you will be managing a team of 8-10 staff, with excellent interpersonal skills, being highly influential and tenacious in your approach.
Reporting directly into the Operations Director, the Senior Team Manager will have overall accountability for this department and will play a crucial role in the running of this important function.
You will be required to
Requirements
- Must have a minimum of 2 years management experience
- Lead and coach a team to meet and exceed business objectives.
- Coach, develop and motivate your team by providing the skills and knowledge to perform their job
- Identify new and innovative ways of improving tasks within the diagnostics department
- Analysing data to identify service performance and costings
- Conduct regular staff performance reviews.
- Good communication and customer service skills are essential in this role
- Reporting to the Ops Director and Assistant manager
About You
- Proven ability to lead, motivate and support a team
- An enthusiastic and motivational character
- Exceptional organisational skills with the ability to multi-task
- Building a rapport and communicating directly with our engineering partners
- Overseeing taking Bookings and organising engineer call outs
- Confident in handling customers complaints
- Troubleshooting
- Product knowledge of white goods preferred but not essential
- Practical knowledge Skills
- Knowledge of excel
- Strong Administration Skills
- Effective listening and questioning to establish faults with a customer’s appliance
- Experience with being able to diagnose faults of electrical and white goods products preferred
- Practical approach
- Customer Focused
- Working on own initiative whilst being able to work within in a team
- Previous industry experience considered however full training is provided
Benefits
This is an exciting opportunity to join a tenacious, resilient and confident workforce with a vibrant and diverse culture that celebrates and rewards high performance.
- Monday – Friday 9am-5.30pm. Office based 5 days (no evenings, weekends or bank holidays!)
- Comprehensive in-house training with defined career progression opportunities and investment in your professional development
- Regular office socials
- Contributory pension scheme
- Fortnightly pay
- Join a charity & community focused organisation (recent contributions include the Brighton Clock Tower Sanctuary, the Indonesian Earthquake Appeal, Save The Children, The Brighton Sussex Hospital Stroke Unit, Mind Brighton & Hove and many more!)
- Fun and engaging environment with an energetic workforce
- 28 days holiday, includes bank holidays (increasing with length of service)
- Easily accessible via public transport
- £32,000 - £36,000 (negotiable based on experience)
If you have all the experience required and are looking to join a vibrant and successful business please apply today by clicking that submit button!
Job Type: Full-time
Salary: £32,000.00-£36,000.00 per year
Benefits:
- On-site parking
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Brighton: reliably commute or plan to relocate before starting work (required)
Work Location: In person
